1. How can I buy an item from Tasty Tongue?

Tasty Tongue only takes online orders through its website tastytongue.co.in. We do not take any order on phone or via email and we do not have retail outlets. If you are having any problem placing an order, you can write to us at support@tastytongue.co.in. anytime and we’ll get back to you ASAP.

2. Do you deliver all products everywhere?

We deliver products to most of the places in India, but not everywhere. We deliver to more than 20,000 pincodes in India. We deliver our products to all regular pincodes in India; however, we do not deliver our products to extremely remote locations. Also, the deliverability of the product depends on the kind of product you are buying.

3. Can I modify my order after I have placed it on Tasty Tongue? There are only few changes that we can make once you have placed an order on Tasty Tongue, depending on how soon you inform us. We generally process all our orders same day. Once the orders are processed, it is very difficult to make any changes to the order. In general, we can make the following changes if you inform us quickly: Name of recipient, Message to the recipient – you can both add or modify a message, Tentative date of delivery, Changing the address of delivery is a big hassle since we work with multiple delivery partners. Hence, if you have accidently provided the wrong address, we would suggest informing us at the earliest to rectify the address. Once the order is dispatched, we will not be able to change the delivery address. For any modifications to your order, please send us an email at support@tastytongue.co.in

4. What details do I need to provide while ordering a gift?

The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift. In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for frictionless communication, you keep this information updated on our website.

5. What kind of payment methods does Tasty Tongue accept?

Tasty Tongue provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Tasty Tongue: Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards, Debit cards: We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards, Internet banking: We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts.

6. What do I do if my payment is deducted but my order is not placed?

In rare instances when you have made the payment and have not received an order confirmation email within 24 hours, please mail us. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. Please write to us at support@tastytongue.co.in.

7. Are my transactions & banking details secure on Tasty Tongue?

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your Tasty Tongue account or your card details with anyone.

8. Can I replace an item?

➢ For Couriered Products: If you don’t like the product, you can notify us within 10 days from the date the order is delivered.For broken, damaged or wrong products, you can ask for a replacement, which will take 3 - 5 days to be re-delivered at the recipient's address.* ➢ For "Hand Delivered Products (packaged products):There are no replacements allowed as the products are perishable. In case of damaged, wrong product, missing or bad quality products, you can ask for a replacement, which will be done within 24 hours.*

9. How will I get to know about the refund or the gift voucher?

As soon as we process your refund or issue you a Gift Voucher, you will receive an email from us informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.

10. What delivery options do you provide?

We provide several delivery options depending on the location and item. For few products, we provide same day delivery (if ordered before 6 pm), fixed time delivery (1 hours slot, needs to be ordered 24 hours in advance) & midnight delivery (needs to be ordered 24 hours in advance). For other items, you can choose a tentative date of delivery and we will try to deliver around that date. For regular pincodes, we ship our products through premier courier partners like DHL, Blue Dart, FedEx, etc and we are able to deliver our products within 2-5 business days in India and within 4-7 business days internationally. For remote locations, we use sovereign courier partners which may take up to 10-12 days for delivery.

11. Do you charge for shipping?

For most of our products, we provide free shipping for standard delivery within India. For enhanced delivery options in India (midnight delivery etc), we charge a nominal fee. You can check the shipping charges & delivery time for all items on their product pages.

12. What do I do if my order shows as delivered but the recipient has not received the gift?

Such instances are usually very rare. Most of the time they occur if the courier company has handed the parcel to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once. In case, you are still not able to locate your item, please mail us and we will help you with the issue.

13. Can I cancel my order?

Order with personalized/customized products or perishable products, won't be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch with us at the earliest.You can write to us at support@tastytongue.co.in. In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.

14. How long does it take to process my cancellation?

Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.